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YukonCart is Going to Summer Biz School!

YukonCart is Going to Summer Biz School!

FAQs

  • Absolutely! YukonCart is the premier online destination for supporting the local economy. We are your one-stop shop for Yukon-made, locally crafted, and small-batch products. Whether you're looking for: - Artisan goods - Handmade crafts - Unique seasonal specialties - Local Yukon food and specialties Every product listed on the platform is sourced exclusively from Yukon-based vendors, guaranteeing that your purchase directly supports Yukon businesses.

  • Placing an order on YukonCart is a quick and secure process: - Browse: Explore our diverse product categories or use the search bar to find the local products you love. - Add to Cart: Click to add the items you wish to purchase to your shopping cart. - Checkout: Proceed to the checkout page and accurately provide your shipping details and payment information. - Confirm: Review and confirm your order details. Once complete, you’ll immediately receive an order confirmation and subsequent shipment updates via email.

  • Getting your local Yukon order is handled efficiently by the YukonCart team. - Preparation: Once your order is placed, the local Yukon vendor prepares your item. - Delivery: YukonCart handles the logistics of getting the product to you. We offer flexible fulfillment options based on your address and the vendor's preference: - Local Delivery - Shipping - Pickup (available at the vendor's designated location) You'll be notified via email once your order is out for delivery or ready for pickup. 🔗 For detailed Yukon delivery and shipping information, visit: yukoncart.ca/shipping-details

  • Yes, we offer simple options for order cancellation and returns. - Cancellation: You can cancel your order directly from your account before it is marked as shipped by the vendor. - Returns: If you've already received your product, you can request a return within 7 days of delivery. How to Request a Return: - Log in to your YukonCart account. - Go to Profile > Orders. - Click the Return button and provide a reason. Important Notes on Returns: - Products must be returned in their original condition. - Damaged or defective items must be reported immediately upon delivery. - Refunds are processed within 3–5 business days after the item is inspected (excluding initial shipping fees). 🔗 For full details on our return and refund policy, visit: yukoncart.ca/return-refund-policy

  • Our mission is to support and strengthen Yukon’s local economy by focusing on unique, high-value goods. You will find: - Artisan foods and beverages - Specialty body care products - Handmade crafts and gifts We do not offer large-scale or imported grocery products. We are the marketplace for local Yukon goods.

  • We prioritize your security through: - Secure Payment Gateways: We use trusted Canadian payment processors and never store your credit card or payment information. - Transparency: Vendor reviews, clear refund policies, and comprehensive customer protection measures are fundamental to our platform.

  • We are here to help! The quickest way to reach our support team regarding your order, a vendor, or the platform is by email: 📩 Email: [email protected]

  • Signing up as a vendor on YukonCart is fast and easy! - Visit our "Become a Vendor" page. - Fill in your personal details and business information. Once your application is approved, you will receive access to your dashboard and can begin listing your products for online selling in the Yukon.

  • Once your YukonCart vendor account is approved, you can list and manage products directly from your comprehensive vendor dashboard. Your dashboard allows you to: - Add products with high-quality images, detailed descriptions, and appropriate category and tags. - Manage inventory by updating stock levels and setting competitive pricing. - Easily edit or remove products anytime. - Add product variations like size, color, or weight, if applicable. 🤝 Need Optimization Help? Our dedicated team can assist you with uploading and optimizing your product listings to maximize your sales on the Yukon marketplace.

  • YukonCart simplifies tax compliance for our vendors. When adding a product, you will choose a tax option: - Select “All Categories with Tax” if you are collecting sales tax on your products. - Select “All Categories without Tax” if your business is not required to charge tax. YukonCart automatically calculates applicable taxes (like GST/HST) based on the buyer’s province, so vendors do not need to manually set or update complex tax rates. ⚠️ Important: Ensure your tax selection aligns correctly with your business registration and all local and federal tax regulations.

  • Shipping and logistics are managed entirely by YukonCart, freeing you up to focus on your products! You do not need to worry about delivery logistics. Once a customer places an order, our team manages the entire process of getting the product to the customer safely and on time. 🔗 For full details on our seamless YukonCart shipping process, please visit: yukoncart.ca/shipping-details

  • No. YukonCart does not store or manage inventory for vendors. You remain in full control of your products at all times. Whenever a customer places an order on YukonCart, you’ll immediately receive a notification so you can prepare the item for pickup or shipping. This ensures your products are always handled directly by you — simple, efficient, and hassle-free!

  • Not quite. Shopify is a global platform where you build your own store from scratch. YukonCart is built in Yukon, specifically for local vendors. We provide a turn-key solution, handling all the tech, hosting, and support so you can focus on your craft and customers.

  • Amazon and Etsy are massive, international platforms, which means your products easily get lost in a sea of global sellers. YukonCart is Canada-made and Yukon-based, entirely focused on supporting local businesses like yours. Here, your story is front and center, and you benefit from personal support, flexible tools, and a stronger sense of local community, connecting you directly with nearby customers.

  • Sharing your shop is easy! Every vendor on YukonCart automatically receives a custom shop URL (which looks like yukoncart.ca/yourshopname). You can use this unique link everywhere—share it on social media platforms, embed it in email newsletters, or print it on flyers and business cards. This allows your customers to browse and shop directly from your dedicated online store.

  • YukonCart is specifically designed to showcase locally made or crafted products and supports the "buy local" movement—not generic, mass-produced grocery items. If your product is: - Yukon-grown (produce, farmed goods) - Handmade (prepared foods, baked goods) - Community-sourced (specialty local items) ...then you are absolutely welcome to apply! We are here to uplift and promote local producers and small Yukon businesses.

  • YukonCart provides dedicated support to help vendors at every step — from onboarding and listing products to managing orders and resolving issues. If you need assistance, our team is here to help. You can reach us anytime at 📩 [email protected]. We usually respond within 24 hours.

100% PAYMENT SECURE

We ensure secure payment with Credit/Debit Card

EARN REWARD POINTS

Earn reward points on order above $50

7 DAYS RETURN

Simply return it within 7 days for an exchange.

SUPPORT 24/7

Contact us 24 hours a day, 7 days a week

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