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YukonCart is Going to Summer Biz School!

YukonCart is Going to Summer Biz School!

FAQs

  • YukonCart is a multi-vendor e-commerce platform that connects you with local vendors across Yukon. From handmade crafts and fresh produce to seasonal specialties and unique gifts, YukonCart brings the best of the Yukon right to your fingertips.

  • Placing an order is easy! Simply browse through the product categories, add items to your cart, and proceed to checkout. You’ll need to provide your shipping details and payment information to complete your purchase.

  • YukonCart accepts a variety of secure and convenient payment options, including: - Credit and Debit Cards (Visa, Mastercard, etc.) - Interac e-Transfer - Wallet Payment (if added on your account) - Cash on Delivery (for eligible local orders) - Pay at Store (for local pickup orders) For full details, visit our Payment Methods page: 🔗 https://www.yukoncart.ca/payment-methods

  • Yes, customers can request a return within 7 days of receiving their order. Once the returned item is received and passes our quality check, a refund will be issued (excluding shipping charges). Please note: - Items must be returned in original condition - Defective or damaged products must be reported upon delivery - Refunds are processed within 3–5 business days after inspection For complete details, visit our Return & Refund Policy: 🔗 https://www.yukoncart.ca/return-refund-policy

  • If you experience any issues with your order—such as missing items, damaged products, or incorrect deliveries—please don’t hesitate to reach out. You can contact our support team at 📩 [email protected], and we’ll work with you to resolve the issue as quickly as possible. Your satisfaction is our priority!

  • Signing up is easy! Just visit our "Become a Vendor" page, fill in your details, business details, and upload the required documents (business license). Once approved, you'll be ready to list your products and start selling.

  • Once your vendor account is approved, you can list and manage products directly from your vendor dashboard. You’ll be able to: - Add products with images, descriptions, and category tags - Manage stock levels and pricing through the inventory section - Update product availability (in stock, out of stock, seasonal, etc.) - Edit or remove products anytime - Add variations like size, color, or weight if applicable Need help? Our team can assist you with uploading and optimizing your product listings.

  • Yes! You can easily edit, pause, or remove your product listings anytime from your vendor dashboard.

  • When adding a product, you’ll be asked to choose a tax option: - Select “All Categories with Tax” if you are collecting tax on your products - Select “All Categories without Tax” if you are not charging tax YukonCart automatically calculates applicable taxes based on the buyer’s province, so vendors don’t need to manually set tax rates. Make sure your tax selection aligns with your business registration and local tax regulations.

  • Shipping is managed by YukonCart, so you don’t have to worry about delivery logistics. Once an order is placed, our team takes care of getting the product to the customer safely and on time. For full details on how our shipping process works, please visit: 🔗 yukoncart.ca/shipping-details

  • YukonCart charges a 12.5% commission on the product sale price (excluding taxes and shipping). This commission will apply starting July 1st, 2025. Additional fees: - If a customer pays using a credit or debit card, a 4% card processing fee will be applied - Both the commission and card fees are automatically deducted before your payout Your final payout reflects the total sale amount minus these applicable fees. For more details, please visit: 🔗 yukoncart.ca/terms-of-services

  • Payouts are processed bi-weekly (every two weeks) by YukonCart. Here’s how it works: - Once an order is marked completed, your earnings (after commission and fees) are scheduled for the next payout cycle - Payouts are sent to your registered business bank account - You’ll receive a payment summary each cycle for your records Make sure your bank details are accurate in your vendor profile to avoid delays.

  • YukonCart provides dedicated support to help vendors at every step — from onboarding and listing products to managing orders and resolving issues. If you need assistance, our team is here to help. You can reach us anytime at 📩 [email protected]. We usually respond within 24 hours.

100% PAYMENT SECURE

We ensure secure payment with Credit/Debit Card

EARN REWARD POINTS

Earn reward points on order above $50

7 DAYS RETURN

Simply return it within 7 days for an exchange.

SUPPORT 24/7

Contact us 24 hours a day, 7 days a week

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