YukonCart Return & Refund Policy

1. Customer Responsibilities

To ensure a smooth shopping experience, customers must:

• Provide accurate shipping and payment information at checkout.
• Comply with each Vendor's return and shipping policies listed on their store page.
• Inspect their order immediately upon delivery and report any issues through the YukonCart platform within the timeframe defined by the Vendor.

2. Refunds & Cancellations

Vendor Policies Apply

Each Vendor on YukonCart defines their own return, refund, and cancellation policies. Customers must review and follow these policies before making a purchase.

Non-Returnable Items

Products that are defective due to misuse or physical damage caused by the customer are not eligible for return or refund.

Return Approval Process

For all return requests:

• The product must first be inspected to verify its condition and quality.
• If the return is approved after inspection, a refund will be processed to the original payment method.

Refund Processing

Refunds will be issued minus:

• Shipping costs
• Payment transaction fees

Vendor Notification

Vendors will be notified of any refunds processed for their orders. YukonCart may deduct the refunded amount, including any fees, from the Vendor's current or future payouts.

Dispute Resolution

In case of a disagreement between a customer and Vendor, YukonCart will review the case and mediate a resolution based on platform policies and documentation provided.